The main regulator of telecoms activities in the country, the Nigerian Communications Commission (NCC), has reaffirmed its readiness to deepen consumer education and awareness of subscribers’ rights in the industry.
Addressing the mammoth crowd who gathered at the stand of the Commission on its special day at the just concluded Lagos International Trade fair, the Executive Vice Chairman, Prof. Umar Danbatta said “one of the major reasons why NCC attend events, such as trade fairs is to take advantage of a good gathering of consumers to further engage them, and also hear them out regarding their services”.
He noted that “this type of engagement, just like several consumer outreaches in the country, has enabled the Commission to come up with solutions to some of the complaints arising from the use of telecommunications services in the country”.
Danbatta who was represented by the Head, Public Relations at NCC, Mr. Reuben Muoka said “One of the Commission’s key responsibilities as the country’s independent regulator of telecommunications services, is to empower and protect the consumer of telecom products and services”.
“As an independent regulator of telecommunications services in Nigeria, part of our responsibilities is to ensure that you enjoy quality of services being offered by the telecom service providers in Nigeria. It is also our duty to ensure that you have a choice in the competitive market of telecom services provisioning in the country and that you, the consumer, enjoys value for your money.
According to him, the Commission is responsible for the protection of the consumer against any unfair practices, just as it is also its responsibility to ensure that service providers are not hindered in the line of the provision of the services.
“Most of our activities or responsibilities revolve around the consumers, more than our other stakeholders like government, the media, the service providers, investors, among others. That was what prompted the Commission to establish a full-fledged Department called Consumer Affairs Bureau, CAB. This department was created several years ago to undertake every issue concerning the welfare of the consumer in the provision of telecommunications services in the country.
