One of the factors limiting financial inclusion among the unbanked is the perception
that banks are not safe to store money. This concern increases exponentially with
digital banking platforms as the suggested mode of banking.
News headlines such as “Electronic Fraud: I called my bank to block my account but
the criminals still cleared my money” and “78,584 e-payment fraud cases recorded in
one year” do not help the assertion that digital payments are safe and secure.
However, the truth is that your money is safer in a bank than it is hidden under your
bed at home and safer with digital wallets like PalmPay, whose deposits are insured
by the Nigeria Deposit Insurance Corporation (NDIC).
For your money to remain secure, aside from the security measures put in place by
banks and fintechs, you owe it to yourself to take safety precautions by following
these eight vital steps to enhance your bank account security.
Create strong passwords
Passwords should be complex but easy to remember. To prevent your bank from
being hacked, use a complex password with a mix of uppercase and lowercase
letters, numbers, and special characters, for example (GOdsent123@) and avoid using
easily guessable information like birthdays, pet names, and names for passwords.
Enable Two-Factor Authentication (2FA)
Where applicable, enable two-step authentication for your online banking to ensure
an extra layer of security. Because this requires that a second form of verification is
sent to your mobile device, it makes hacking your bank account difficult. Users of the
PalmPay app can enjoy its built-in safety and security features.
Monitor your accounts regularly
Safety may begin with an ‘S’ but it starts with ‘U’. The human component of safety is
as important as the technology side. Bank security measures are not enough to
protect your money; follow safety precautions to enhance your account security. You
are less prone to financial attacks when you keep an eye on your bank statements
and transaction history and immediately report any discrepancies to your bank.
Protect personal information
Your PIN is called a Personal Identification Number for a reason. You must avoid
sharing such and other sensitive information and be cautious about sharing your
personal information online, especially on social media. Thread carefully when using
a bank or making payments through a point of sale (POS). Always stay vigilant and
watch out for possible irregularities while patronising POS agents.
Regularly update banking apps
Failure to regularly update your banking app leaves your account open to fraudsters.
This is because the latest bank app updates often include security enhancements
like PalmPay’s auto-logout feature. This security feature requires users to always
input their PIN when they reopen the app after each logout.
Set limits for your bank account
Beyond having biometric features, many banks and fintech platforms like PalmPay
have features that enable you to set account limits for specific activities such as large
transactions. Stay informed on your bank account activity and peg a withdrawal limit
to serve as an alarm bell for unauthorized transactions on your account.
Beware of phishing attempts
There are going to be numerous phishing attempts during this period. Be cautious
about emails, messages, or phone calls asking for personal information. Do not click
on links or download attachments from suspicious sources. Legitimate financial
platforms like PalmPay won’t call, text or email requesting your personal
information.
Education, education, education
Educate yourself by staying informed about common scams and fraud tactics, and
be cautious about clicking on links in emails or text messages, especially if they
seem suspicious. We are big on financial literacy in PalmPay. Take advantage of our
Wallet Safety Workshops to educate yourself on best safety practices.
Let’s say that your bank’s safety measures are top-notch and you’ve done everything
advised here to enhance your bank account safety but still get hacked by fraudsters,
quickly report any fraudulent activity to your bank’s customer support to help you
with quick resolution and recovery of stolen funds.
