The Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has disclosed that the Commission is working on a plan to establish Telecom Consumer Assistance, Resolution, and Enquiries (TELCARE) Desk across the country as soon as possible.
Speaking while inaugurating the Pilot Desk at the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja on Wednesday at the NCC Annex office as part of programmes to commemorate the 2023 World Consumer Rights Day (WCRD), he averred that the Commission is at the verge of setting up the desk at strategic locations across the country to provide information to telecom consumers.
According to him, “The TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; and to further enhance awareness of the Commission’s activities.”
He observed that as the global community celebrates World Consumer Rights Day (WCRD) 2023, the Commission affirms that the theme of this year’s World Consumer Rights Day will form part of the consideration of the Commission’s regulatory mandate.
While restating the resolve of the Commission to responsibly use the world’s resources, including protecting the environment, by supporting the industry to transition to renewable energy, he noted that Nigeria will not lag behind as the world shifts to renewable energy platforms.
