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Shippers’ Council unveils Service Charter, Customer Care Policy Handbook

As part of drives to boost effective service delivery, the Servicom Unit of  the Nigerian Shippers’ Council (NSC), on Wednesday 30th March, 2022 launched the agency’s Service Charter and Customer Care Policy Handbook.

The launching was held at the NSC’s Headquarters in Lagos.

The Executive Secretary and Chief Executive Officer of the Council, Hon. Emmanuel Jime, said it is when people  are aware of what they expect in terms of obligation and  services  that they measure the performance.

The  NSC boss was represented at the event by the Director, Regulatory Services Department

of the Council, Ms Ifeoma Ezedinma.

She  commended Servicom Unit  for the concerted effort the staff put into  ensuring good service delivery to the Council and its stakeholders adding that the newly-launched Service Charter would further enhance service delivery.

The National Coordinator and Chief Executive Officer of Servicom, Presidency, Dr. Nnena Akajemeli commended past and present nodal officers of the NSC for the publication of the Service Charter and Customer Care Policy Handbook.

Dr. Akajemeli called for wider publicity of the Service Charter and Customer Care Policy Handbook on NSC’s platforms and as well as  sensitization of the personnel of Servicom on their roles and responsibilities towards the implementation of the Charter.

According to her, the encomiums by stakeholders in the maritime sector about the activities of NSC was a testimony to the fact that the agency is doing well in the areas of service


The Chief Executive Officer of the Hallmark Investment,  Alhaji Nofiu Inaolaji, a freight forwarder, lauded  the Council’s activities as Port Economic Regulator.

Alhaji Inaolaji said that the Council has  been critical to their success as freight forwarders operating at the ports.

He said,  “I have been with Shippers’ Council for  the past twenty years. I am always impressed with the way and manner that the staff carry out their assignments. They are dedicated, focused and up to the task. I have seen this in several meetings we had with the Council. In fact, It is only NSC  that puts us on our toes when it comes to issues”.

The Director, Human Resources Management Department of the Council, Mrs. Adaku Okam, said that the launching of Service Charter was a step in the right direction.

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