Customer-1st-philosophy poised UBA to unveil Leo, the Chat Banker—Uzoka
The chief executive and group managing director of United Bank for Africa (UBA), Pan-African financial institution, Mr. Kennedy Uzoka has given insights on why the bank positively disrupted the traditional flow of e-banking with the launching of Leo, the UBA Chat Banker.
The personified digital assistance platform is designed to enable customers make use of their social media accounts in carrying out key banking transactions seamlessly.
In his keynote belief, Uzoka explained that “The formulation of this product, is consistent with the bank’s customer 1st philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.”
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” he said. Uzoka noted that Leo will in the nearest future, show up on other social platforms and added that all it takes to enjoy the services is simply to have a Facebook account.
The character of Leo in the words of Uzoka is captured as “An intelligent personality who will give you feedback instantaneously as you transact your business on the platform. It remains a solution that is from the customer’s standpoint and is easy to use by anyone”.
Uzoka further averred that the unveiling of Leo is part of initiatives aimed at putting the bank’s customers first with UBA continuously developing strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.
Corroborating GMD’s comments at the launch of Leo, the group head of Online Banking at UBA, Mr. Austine Abolusoro, conducted a step by step demonstration on the working of Leo, revealing that “Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers”.
“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on your account.”
According to him, “With Leo your banking needs become easy and simple. As simple as chatting”.
Business Hilights recalls that UBA was incorporated in Nigeria as a limited liability company after taking over the assets of the British and French Bank Limited who had been operating in Nigeria since 1949 and has since grossed in business expansion and introduction of innovative banking products; some of them have bagged international awards.
