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NCC identifies core challenges of telecoms subscribers’, ready with solutions soon

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The Nigerian Communications Commission (NCC) has identified improper and inadequate information, coupled with the appropriate channel through which unsatisfied telecommunications subscribers can voice out their grievances as key issues frustrating subscribers in the industry.

Explaining more on the issue during the recent declaration of 2017 as the year of the consumers in Abuja, the Executive Vice Chairman of the Commission, Prof Umar Danbatta said the listed issues had been the bane of the sector since its liberalisation in 2001and this is time to resolve it once and for all.

First step towards the resolution include among others to empower citizens, especially the telephone users and data subscribers with needed information henceforth.

Danbatta made it clear that there is a need to protect the consumer from unfair practices by providing information and education to them, saying “This is being actively pursued by strengthening initiatives, to educate and inform consumers in their use of communications services and act swiftly whenever necessary in the use of enforcement to protect telecom services consumers’ rights and privileges.”

“The Commission took a management decision that compels us to seek to amplify our activities towards ensuring the consumer enjoys a customer experience that is enhanced and content in time and quality.

“The patronage of the consumer is important and the NCC acknowledges this; that is why in 2017 and, I dare say and even beyond, the consumer will be our focus.”

While agreeing that the new consumer awareness drive is with the sole intent of protecting and empowering them to make the right decisions, he averred that “The telecoms weak link, rightly or wrongly, is the consumer”.

“The NCC has introduced the ‘Do Not Disturb’ facility where consumers are expected to activate the same by dialling 2442.”

He said part of the plan to actualise the year of Nigerian Telecoms Consumer is the determination of the NCC to ensure that the consumer experiences improved quality of service in the year 2017 and beyond.


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