Total Nigeria putting structures to hit 100% customer service
Total Nigeria Plc has announced readiness to fix structures that will effect a 100 per cent quality customer service delivery in Nigeria.
Speaking at this year’s National Nigoscars Competition in Lagos, the Managing Director of the company, Mr. Jean Philipe-Torres said Total Nigeria’s top service result for Bench Mark (BM) 28 is at 82 per cent, and the company will step it up to hit 100 per cent.
He even though 2016 was a challenging year, the essence of delivering value services to customers was still a priority and that guided the good result being celebrated.
Philipe-Torres added that “Knowing customers are the reason we are in business, we must continue to improve value of services by showing strong commitment to top service in all our stations nationwide”.
Business Hilights recalls that Nigoscars Competition is a yearly event by Total to reaffirm its obligation of top services to its customers, key sales representatives and products promoters.
Aimiator Innocent, the Retail Sales Manager of Lagos South won the 2017 contest and went home with prize.