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The Lagos State Government has launched a mobile App, Citizens Gate under the Citizens Relations Management (CRM) initiative to enable residents make enquiry and suggestions on government services and getting faster responses.
The platform is designed to facilitate interaction and provision of services between government and the citizens from the comfort of their homes and offices without necessarily paying a visit to government establishments where such services are being provided.
Explaining the target of the scheme, State’s Commissioner for Science and Technology, Olufemi Odubiyi said the launch of the web platform was another initiative of the Governor Akinwunmi Ambode-led administration aimed at bringing government closer to the people.
He described the Citizens Gate as an intuitive-based technology innovation designed to manage relationship between the citizens and government.
According to him, “The Citizens Gate is an integrated web and mobile-based platform through which Lagos State’s citizens can lodge feedback to the State Government on various services provided, receive quick responses on services as well as interact with government officials via web and mobile phone.
“The platform is designed to promote communication and connectivity between citizens and government while it will also enable citizens to inform the government on problems and issues occurring in their areas, communities and beyond.
Odubiyi added that the platform can be accessed via citizensgate.lagosstate.gov.ng and a downloadable mobile app from Google play store and Apple store both on Android and iOS, while the platform would enable government to acknowledge problems and issues which would be investigated, worked on and resolved efficiently and timely.
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