Senior partner at Peritus Technologies, Mr. Ikechukwu Anumba has said that one of the key driving factors in the rush for SME-In-A-Box, a premium product of MainOne Cable Company is the cost effectiveness of the solution.
He said although no operator offers 100% uptime, they were satisfied with the “very minimised downtown” SME-In-A-Box offers with fair cost implication.
The solution is a simple to use, plug-and-play service that helps SMEs drive business growth, improve operational efficiency and become more productive in the ever evolving and competitive business landscape without compromising quality and value for money.
The SME-In-A-Box service helps to solve the communication needs of SMEs enabling them focus on their core business with confidence of a solution that is always on and a committed partner that is available 24/7/365 to provide support and guidance. Customers also enjoy a robust, reliable and secure service that ensures business continuity.
According to Aunmba, “We activated it about three months ago. It works very well; but nothing is perfect as it has very minimized downtime. Even when that happened I was called by the operator. In other words, we didn’t even notice the issue was going on till they called us; this stresses their proactive response process”. On the cost, he said, “The pricing is fair compared to trying to subscribing to foreign solutions at the present economic realities. There are some companies that are supposed to renew their subscriptions abroad, but are trapped in the midst of depreciating Naira and dollar scarcity”.
Explaining more on the scheme, Adeyemi Tanimomo, Product Manager, Value Added Services, MainOne, said that the support teams are ready to go the extra mile to ensure timely resolution of complaints from the clients.
“As an organization that is committed to continuous improvement, MainOne has continually engaged with the customers to ensure their optimum satisfaction through cost saving services.
On what a customer will gain subscribing to SME-In-A-Box, he said “The service offers both dedicated and contended internet offering, fixed voice lines and other value added services such as business productivity suites to help SMEs grow. The service is suitable for SMEs who desire to take their business off the ground, move to the next level and stay ahead of competition.”
Tolulope Akinfire, Commercial Officer of Power Gas, said that they adopted the solution four months ago to leverage on the internet experience offered by MainOne’s broadband solutions. “Since we have been using the SME in a Box solution, the downtime periods have been very minimal and the most impressive is MainOne’s response time. They leave no stone unturned to see that the network is working efficiently. Before adopting MainOne we had a network we were using, but we are satisfied with the experience we are getting now, due to the fact, it has improved our operations too and internet experience.”
Experts say the application will continue to play vital role in alleviating poverty is commendable in view of MainOne’s commitment to enable them (SMEs) increase market efficiency, ensure rapid scalability and expedite their growth.
