Union Bank has deepened its rebranding drive the recent unveiling of two newly upgraded branches in Enugu, Enugu State, saying the reason behind the development is to grow quality and effective banking services to customer across Nigeria.
The new branches, located at Zik Avenue, Uwani and Garden Avenue, Enugu, are fully equipped to deliver quick and efficient services to its customers in a vibrant and conducive environment.
In his address of welcome, Transformation Director, Union Bank Plc, Joe Mbulu, disclosed how the constant engagement with customers all over Nigeria has driven the bank to keep developing services to support their lifestyle.
Mbulu said “Our objective as a bank is to be customer-focused, and we are intensively expanding the capabilities of our system to ensure we meet and exceed customers’ expectations. We are improving our physical infrastructure, but we have also gone beyond that. Our promise to build a simpler, smarter bank means to cater for our customers through convenient, secure and fast banking platforms like the mobile and online banking systems which ensure customer spend less time banking and more time living.”
Besides, the Head, Retail Banking, Carlos Wanderley, said “The strategy to improve our physical and banking infrastructure is built on creating excellent customer experience. Customers can easily make banking transactions within short periods, gain speedy access to added services wherever they are, and also have private and comfortable conversations with their relationship manager when necessary.”
Former Commissioner of Works in Anambra State and a customer of the bank, Architect Callistus Ilozumba described the bank as a reliable and strong banking group which has maintained lead in service delivery over the years.
He said “As a customer of Union Bank, we have worked together to build a very successful business, and the bank has continued to support us in increasing our capacity. So it has been a wonderful experience for me as a customer and member of the Union Bank family,” he said
It would be recalled that Union Bank had in recent times embarked on massive refurbishment of over 100 new and old branches across Nigeria. The bank said the renovation and renewal of the branches, has lead to a 20 per cent reduction in transaction process time.
