FCMB rakes in average of 53,000 new customers’ monthly—Corporate chief
The, Group Head, Corporate Affairs of First City Monument Bank (FCMB), Mr. Diran Olojo, has revealed that the bank now welcomes about 53,000 new customers on a monthly basis.
He said the feat is possible due to the bank’s rising profile in customer care and excellent service delivery.
In his remarks at a recent media interactive forum organized by FCMB for financial journalists in Lagos, he said “FCMB has continued to transform itself from being one of Nigeria’s leading investment banks to one of the fastest growing retail banks. The financial institution has branches and alternate channels all over Nigeria”.
Mr. Olojo told the participants that FCMB has continued to deliver cutting edge solutions that provide the best customer experience.
He added that the Bank is resilient and focused on sustaining the momentum of its leading retail presence, while supporting customers and sectors that will drive the prosperity of the markets in which it operates and Nigeria in general going by its status as an inclusive lender.
On the blossoming media relations with the bank, Olojo noted that “Given the importance of the media, especially financial journalists, this session presents a platform to empower the fourth estate of the realm, highlighting their role as key influencers, and arming them with the requisite knowledge that promotes values of professionalism and ethics. As a financial institution, FCMB is driven by the culture of excellence.
“We believe that our success as an organization is hinged on our ability to ensure the long term success of all our stakeholders. We need the full support of the media to actualize this objective.
“On our part, we will continue to provide constant support for the media in their drive to practice and uphold ethical journalism at all times and in all situations,” he said.
Earlier in his presentation, Chief Executive Officer of Shepherds Limited, Mr. Idorenyen Enang charged journalists in the country to adopt creative thinking and innovative skills in the discharge of their professional duties. He also urged them to always ensure due diligence and uphold the ethics of the profession in line with global best practices to reflect the importance and influence of the media on the society.
Speaking on the topic, ‘Raising the Bar’, Mr. Enang, argued that considering the ongoing challenges and reforms in the country, a lot is expected from the media, especially financial journalists, in terms of creative thinking, analyzing facts and bringing innovation to bear.
He said “it is imperative for media practitioners to re-create a mental shift and a transformational mindset that will boost their growth from being ‘just correspondents’ to agenda setters and solution providers.
Mr. Enang, a former Managing Director of Samsung Nigeria and Marketing Director of Cadbury Nigeria Plc, added that, ‘’it is important to emphasize that boosting creative and innovative abilities takes attentive practice. Creativity is the development of ideas; innovation is the execution of those ideas. So, we cannot be innovative without first learning how to think creatively. Recognizing and honing one’s creative potential is a process.
He therefore admonished media practitioners to expand the frontiers of their knowledge base by adopting practices that would enable them reinvent themselves and the entire media industry in order to contribute significantly to national development.
