KIA Motors Nigeria has emerged the best customer service provider and the winner of the 2016 Nigeria Customer Service Award (NCSA) in the automobile category.
In this year’s edition of the Nigeria Customer Service Award held at the Civic Towers in Lagos, Kia was singled out for superior customer service.
A statement issued weekend by Kia Motors Nigeria said the award is a recognition of the brand’s “proactive practices, continuous improvements, and dedicated resolve to streamline its processes to make service offering more customer-focused”.
Part of the statement read: “It recognizes the top-rated industry players by assessing customer satisfaction, responsiveness and customer experience features as indicators of exceptional achievement.
“In view of this, Kia’s exceptional service has helped edged it above competition to be awarded the best service provider in the auto industry.
“The organizer critically examines customer feedback at a long-term touch-point through mystery visits, online polls, cold calls to customers and use the results from the analysis to determine the winners of the award across all major industries in the country.
“The 2016 award winners were determined based on results from surveys distributed to customers, hence, Kia exceeded the expectations of its customers from sales to exceptional after sales service and this unprecedented feat was adjudged the best in the industry by the organizers”.
The statement, quoted Aliyu Ilias, coordinator of the NCSA, as saying “it basically aims at celebrating service excellence in Nigeria. We encourage Nigerian companies to go beyond paying lip-service and eye-service to customers because the customer deserves better”.
Chief Commercial Officer, Kia Motors Nigeria, Sandeep Malhotra, said: “We provide unequalled end-to-end customer experiences. At all touch points, our customers are provided premium service that is second to none and uniquely tailored to their requirements. Our dynamic operations provide seamless measures to ensure consistency and we are poised to exploring new, innovative ideas to improve and enhance the products and services we offer to stay ahead of the curve in the industry”
