Ikeja Electric unveils WhatsApp Chatbot to optimise service delivery, complaints resolution
Ikeja Electric, Nigeria’s largest power distribution company has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer…
Ikeja Electric traps customers monies paid for meters, hands off metering
A serious breach of trust and possible embezzlement of private funds may be playing out in Ikeja Disco following its Thursday’s public notice that it can no longer invest in customer metering. Ikeja Electric, which remains one of the most…
Power blame game to deepen in 2020 as national grid crashes last week
Throughout 2019, the Nigerian national grid had not less than 20 collapses which translates to poor infrastructure and maintenance systems on power transmission. Recall that during the 2013 unbundling of the nation’s electricity sector, whereas generation and distribution was ceded…
Sahara Power Group boss, Adesina explains issues surrounding N701bn intervention
The Group Managing Director of Sahara Power Group, Mr. Kola Adesina, Core investors in Ikeja Electric and Egbin Power Plc, has given fresh insights on the N701bn intervention fund from the Central Bank of Nigeria (CBN) and called for more….
Discos, Gencos never assessed assets they bought before handover—Adesina
Core investors in Ikeja Electric and Egbin Power Plc, Sahara Power Group has given fresh insights on the real cause of shocks, back and forth movement of targeted steady electricity supplies across the nation, saying what operators received from the…
Ikeja Electric links zero fatality in Q1 to effective safety policy adherence
… Advises customers on safety measures as rainy season begins Ikeja Electric (IE), Nigeria’s largest electricity distribution company (Disco), on Thursday, attributed the zero fatality record attained by the company in Q1 of 2018 to its highly effective safety policy…
Ikeja Electric clarifies announcement, says no total blackout during repairs
Contrary to speculations that the planned maintenance exercise to be carried out by Transmission Company of Nigeria in Ikeja undertaking would cause total blackout, the company Tuesday made some clarifications, saying there would be only momentary supplies within the period….
Industries decry planned 30 days power blackout by Ikeja Electric
Since the announcement weekend by the management of one of the Discos operating Lagos, Ikeja Electric (IE) that there will be a 30 days disruption of power supply to certain areas under its network, officials of major manufacturing companies within…
