Ikeja Electric unveils WhatsApp Chatbot to optimise service delivery, complaints resolution
Ikeja Electric, Nigeria’s largest power distribution company has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer…
Ikeja Electric introduces E-Bills to enhance customer experience
Nigeria’s leading electricity distribution company, Ikeja Electric Plc (IE) has introduced its electronic billing (e-billing) platform, which enables customers to receive electricity bills promptly and conveniently, via channels such as SMS, USSD, email, IE Bill portal and IE mobile Application….
Ikeja Electric opens up on impacts of meter bypass, power theft, vandalism on Discos
As Ikeja Electric (IE), one of the leading power Distribution Companies (Discos) continues to grow metering of customers within its area of operations, the management has raised alarm on the growing cases of meter bypass, energy theft and facility vandalism….
Residents fault Ikeja Electric Plc on one-way traffic whistle-blowing policy
The recent launch of a whistle blowing platform by Ikeja Electric Plc, to enable customers report illegal and unethical activities in a safe, confidential and secure manner for immediate attention has been faulted by electricity consumers. Some of the consumers…
