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Leading Pan African bank, Ecobank Nigeria, has flagged off a customer assessment scheme in Nigeria.
In an email to customers, the bank said “As part of our ongoing efforts to provide better services, we’d like to learn from your recent customer support experiences.
“Can you help us by answering a few questions?
“It shouldn’t take more than 1 minute, and we’d really appreciate your feedback.
Please rate your experience by clicking on the appropriate value below
1 2 3 4 5 6 7 8 9 10
[1-10 where 1 lowest and 10 highest]
Ecobank further added that “If you cannot click on the button above, please use this URL: https://www.ecobank.com/link/9805Z4177g16
The statement was signed by the Client Services Support Team of the bank.
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