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The Management of Dana Air, Nigeria’s resilient domestic airline, has commended its numerous customers and staff for keeping the airline on the path of growth in the past eleven years.
Rolling out encomiums on staff and loyal customers at the 11th anniversary ceremony in Lagos, Chief Operating Officer, Mr Obi Mbanuzuo said the airline is reputed for its innovative online products and services, world-class in-flight service and unrivaled on-time performance.
Though he was silent on the state of Dana Air partnership deal with Imo State Government brokered under former Chief Rochas Okorocha administration, he noted that “Having flown over 2.7 million passengers in the last 11 years, Dana Air is one of Nigeria’s leading airlines with daily flights from Lagos to Owerri, Port Harcourt, Uyo and Abuja.
Mbanuzuo said the airline would never have made it this far “but for its loyal guests and staff who believed in what the airline stood for and have kept it going, hence the reward and celebration with customers”
He stressed that Dana Air coming this far as a domestic airline in Nigeria has not been rosy as the airline has suffered among other issues “incessant peddling of fake news about its operations”.
While stressing that “For us, 11 years means we are doing the right things and making the right decisions at the right time,” he added that “We have been methodical, careful and realistic in our steps and we hope to consolidate our existing routes to provide full capacity, seamless travel and options for our guests to travel conveniently yuletide while still reviewing our route expansion plans.
“So many airlines have come and gone maybe due to some incidents in the past or inability to cope with the operating environment but we have been here for 11 years and still counting because of our loyal customers, dedicated staff strength and above all, a sound management team with a massive experience in the Nigerian aviation industry running the airline with a model worthy of emulation.
“We thank the Present administration led by His Excellency, President Muhammed Buhari, for gradually creating the ambience for airlines to thrive and the efforts so the area of infrastructure is commendable. We hope that these efforts are sustained in the coming years and other areas hampering the growth of airlines reviewed.
“For us, it has been about commitment, promise and fulfilment and we are delighted to have kept the promise we made to our guest last year about fleet expansion and capacity with the recent acquisition of 2 new Boeing 737 aircraft bringing the number of aircraft in our fleet to 9. Our guests should expect more as our commitment and promise has not changed.”
“We have made huge progress and our recent acquisition means more jobs for our Nigerian Pilots and engineers. In keeping steadily to our robust route and fleet expansion program, we would create more job opportunities in addition to the thousands of direct and indirect jobs already created, train more and improve capacity in Nigeria.
“It has also been 11 years of also contributing immensely to the growth of the Nigerian economy and the well-being of Nigerians with our over 9 years partnership with the Nigerian Economic Summit Group and project pink Blue, a cancer fighting nongovernmental organization to conduct nationwide awareness about breast / prostate cancer and sponsoring free screening across the country with over 27,000 positively impacted. This is just to mention a few of the humanitarian drives we have carried out across the country recently and in the past”.
He assured that Dana Air will continue to maintain our consistency and operational efficiency which we have come to be known for and we are already looking forward to another 11 years of glory.
While using the occasion to reward customers with various gifts ranging from free tickets to souvenirs, Mbanuzuo averred that Dana Air will continue to improve on what has continued to endear the airline to its loyal customers which is the airline’s unrivaled on-time performance, world-class in-flight service, innovative online products such as the online check-in, self check-in at MMA2, and it’s amazing customer service having created an array of channels of communication between the airline and its guests for ease of interaction.
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