Business dev, germane innovations driving Fidelity Bank to new heights—Okonkwo
Chief Executive Officer of Fidelity Bank Plc., Mr. Nnamdi Okonkwo, who recently emerged Vice President of the Nigerian-British Chamber of Commerce (NBCC), has revealed the Midas touch pushing the bank to greater heights.
Speaking in Lagos during the meeting of the NBCC, he said the bank has effectively rededicated its financial service offerings to the development of businesses and innovations and economic emancipation of the country.
According to him, now the economic fundamentals are significantly showing signs of rebound from its challenges, the bank would continuously support viable ideas through financing.
On his emergence as NBCC boss, he described it as a call to duty and a privilege, reiterating that his bank will work with the chamber in creating and harnessing opportunities, as well as help to deepen network of businesses for members.
He submitted that “The recession is gradually winding down, but even at that, we need to take advantage of the opportunities it presents. Ours, as a bank, is financing, collaboration and participation in the activities of the chamber, and we are going to support the chamber’s activities for the good of the economy by way of advisory and access to market”.
Business Hilights recalls that the bank demonstrated its desire to improve on customer service with the introduction of a personalised self-service feedback system on its instant banking product *770#.
By design, the pioneering initiative, which is the first of its kind in the Nigerian banking industry, will take customer service a notch higher.
Access link shows that when a customer completes select transactions using Instant Banking (*770#), the feedback system prompts the customer to rate the quality of their experience using the product.
Customers who participate in this optional feedback rating also automatically qualify for exciting monthly rewards.
Okonkwo noted that “This initiative gives the bank real-time insights on the product’s performance and ensures that our Instant Banking Product (*770#) is continuously improved to give our customers the best possible experience”.
