Fidelity Bank unveils digital innovations to deepen customer experience
Leading financial giant, Fidelity Bank Plc has launched new digital innovations designed to improve customer experience and engagement in the Nigerian banking sector.
The bank, in a statement released on Monday, August 9, noted that the innovations include Fidelity Insight, Fidelity Virtual Cards, the Pay Yourself initiative for corporates and the Fidelity Loan Against Turnover.
The statement read: “Leading the charge of improved customer experience and engagement in the Nigerian banking sector is Fidelity Bank, with its deployment of new digital innovations to satisfy customers’ thirst for smoother processes and services in their day-to-day financial dealings.”
“With a rollout of new innovations like the Fidelity Insight, Fidelity Virtual Cards, the Pay Yourself initiative for corporates, the Fidelity Loan Against Turnover, as well as a feature that allows customers to generate a stamped statement of accounts, Fidelity Bank is fast establishing itself as a bank with incomparable foresight.”
The statement added that the FLOAT initiative simplifies the loan acquisition process, while eliminating hidden fees and the need for collateral, and guarantors.
It said that the initiative “solves the problem of tedious loan request processes experienced by individuals and small business owners in Nigeria”.
It would be recalled that recently, Fidelity Bank promoted 745 employees, saying the promotion was following the performance review of two financial years – 2019 and 2020.
A total of 461 staff members benefited from the FY 2019 promotion exercise, while 284 staff members benefited from the FY 2020 exercise.
The beneficiaries cut across the senior, middle, and junior management cadre of the bank, and the promotion was based on merit, using a transparent and robust performance management system in line with global best practices.
Speaking on the development, MD/CEO of Fidelity Bank Plc, Nneka Onyeali-Ikpe, said “I am very delighted to announce the promotions for 2019 and 2020 financial years. “Releasing the list for 2 financial years’ promotion at the same time is something we are very proud of.
