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‘ntel working on resolving network issues hobbling subscribers before month end’
Considering rising complaints by subscribers’ of latest entrant to Nigeria’s telecoms services space, nTel, an official of nTel, Damian Udeh, who spoke with The Guardian was quick to admit that there are challenges with the network, but explained that “the firm is doing network upgrade, systems changes and vendor transferals, among other, reasons for the bad service.
Before now, subscribers on the network of ntel, the 4G/LTE advanced operator complain largely of downtime at some of its Base Transceiver Stations (BTS) sites.
This challenge has resulted in very poor network connections and brought frustration to the teeming number of subscribers, who prior to this time, found solace, especially in nTel’s data offerings.
Business Hilights recalls that the real takeoff of ntel story started with the derive to acquire core telecom assets previously owned by Nigeria’s national fixed and mobile operators- NiTel/MTel- by NatCom Development & Investment Ltd. (NatCom) in a liquidation process supervised and approved by Nigeria’s Bureau of Public Enterprises and a court-appointed liquidator.
This liquidation process was concluded in May, 2015 with NiTel/MTel core assets wholly transferred to NatCom.
It was not if the momentary resignation of top management staff has a hand in the crisis rocking the network of the group as in the last few years, the company has lost critical top management staff including the former managing director, Mr. Kamal Abass and recently, the Director External Relations, Mr. Osondu Nwokoro.
But explaining more, Udeh noted that the company is aware, stressing that “We are working on the challenge”.
“It is just for a while; we shall soon complete some of the upgrade. Hopefully before the end of the month, all issues with the network would have been sorted out.
No major issue, except to revamp the network so that we can serve the customers better.
“These things need to happen, I mean the upgrade. You know that we are not like the big operators, which when something happened to their networks, you will not feel it. We are just growing and gradually for that matter.
“Get me, it is not as if there is no network, it is just slow, but we are on the matter, “he stressed.