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Fidelity Bank raises customer payment experience, unveils Flashkey Solution
Leading financial group, Fidelity Bank Plc has raised the bar in e-payment platform with the launch of Flashkey, an innovative solution designed primarily to allow customers send money and pay bills using their phone keyboards.
The solution is configured without recourse to the online banking platform installed on their mobile devices.
Industry analysts say the solution is a ground-breaking initiative; a first of its kind in the Nigerian banking industry that is designed to enable customers and members of the banking public initiate payments and effect transfers using their phone keyboard in an easy and convenient manner.
In his remarks at the launch in Lagos, the Chief Executive Officer of Fidelity Bank, Mr. Nnamdi Okonkwo, noted that “We are constantly innovating to better serve our customers and the banking public. Flashkey allows carry out transactions whilst on any social media platforms. That is not all, using this product, you can at the same time generate and deliver instant message notifications to the fund recipients.”
“It does not matter if you are chatting, sending a mail, or browsing on your phone, this solution ensures that you do a transaction in a flash without having to log into your Online Banking app”.
In her presentation, the Divisional Head, e-Banking, Mrs. Ifeoma Onibuje disclosed that customers only need to follow a simple process to activate the solution.
She said “To activate this solution simply log into your Online Banking app with your Username and Password. Navigate to settings & select “Activate Flashkey”. Set up is completed by setting Flashkey as default keyboard and entering the Online Banking username”.
On how to effect a transaction with Flashkey, Onibuje said “Tap on the Fidelity Bank icon on your keyboard, select ‘Send Cash’ option; input your online banking password; select beneficiary bank and details; input amount to be transferred; input your PIN or token and send to beneficiary”.
Business Hilights recalls that Fidelity Bank is a full-fledged commercial bank, with over 3.9 million customers who are serviced across its 240 business offices and various other digital banking channels.
The financial giant had in recent times, won accolades as the Best SME Friendly Bank, Best in Mobile Banking and the Most Improved Corporate/Investment Bank among several industry awards and recognitions.