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How Leo, the UBA Chat Banker is tracking the unbanked populace, customers
When United Bank for Africa (UBA), the mega Pan-African financial institution and Africa’s global bank unveiled Leo, the Chat Banker, currently revolutionizing digital banking channel, not everybody gave it the chance to drive the saturated market.
However, few weeks after the launch, testimonies are beginning to swing traction to the bank as more Nigerian banking enthusiasts are fasting signing on to the platform.
Leo, the Chat Banker seems to be coming at a time, ease of conducting digital financial transactions is being looked for at all cost in line with emerging technologies in the banking space globally.
Otherwise, the biggest motivator for any digital innovation- drastic reduction in cash transactions and avoidance of very long queue at the over-the-counter and Automated Teller Machine (ATM) points is when a customer can just seat at his or her comfort zone and transact businesses without hassles.
By design and creation, Leo the Chat Banker came at a time Nigerian banking populace are in dire need of something different from the crowd of banking Apps.
Key game changing quality of the App is how closer Leo is to those that have signed on; satisfying them promptly and appealing to the unbanked populace, as well as others outside its network. It is a new strategy that comes with near-human face and innovative interface.
The new app is the face of UBA Chat Banker that enables customers make use of their social media accounts to carry out key banking transactions, has taken UBA to another level of attractive suspense and banking experience.
Another look at the launch
At the official launch of Leo, customers were given a step by step demonstration on the novel way of delivering lifestyle and quality banking through the Facebook Messenger chat platform.
No doubt, UBA’s Leo also came with assurance to address any type of banking concerns raised by customers through the Facebook Messenger chat platform.
Key in the entire delivery specification is that the launch of the chat banking, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills, apply for loans, freeze accounts, request for mini statements, among other things.
This golden attractions clearly encouraged the Group Managing Director of UBA, Kennedy Uzoka, to reveal during the unveiling that “Leo is part of initiatives aimed at putting the bank’s customers first, while UBA continues to develop seamless strategies aimed at enthroning seamless transactions for the bank’s numerous users with high level safety and security after all”.
According to him, “The formulation of this product is consistent with the bank’s ‘customer first’ philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa.
“We have aligned Leo App with the normal banking limit for customers who are enrolling for the first time, Leo takes them automatically through low Know Your Customer (KYC) programme, which will enable them to do up to N50,000 transactions.
Uzoka averred further that “We have been working with technology giants that have the global capacity to ensure not only seamless transactions, but also effortless banking for millions of our customers across Africa.
While noting that “We have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” the GMD made it clear that “Leo being an intelligent personality, will give you feedback instantaneously as you transact your business on the platform. A solution that is from the customer’s standpoint and is easy to use by anyone”.