The Energy Regulation Commission of Kenya (ERCK) Director-General, Pavel Oimeke, has warned distribution companies to stop disconnecting households who complained of erroneous bills.
Speaking at a consumer dialogue forum in Mombasa, Oimeke noted that of the 6.5 million consumers, 900,000 were affected by the errors arising from a system upgrade done last year.
He said “If you have a contentious bill, you should not be disconnected from the power system until it is resolved”.
Oimeke also said the ERC has identified a way to address the high cost of electricity, which he attributed to “system losses” due to movement of power from one point to another.
“Those who were overcharged during the system upgrade should report to Kenya Power for redress. There was a period of transitioning from the old billing system to the new billing system, resulting in a number of customers being affected,” he explained.
