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NCC set to recalibrate variables used in measuring operators’ KPIs to ease service delivery

More revelations are still coming from the recently launched ‘Year of the Consumer’ by the Nigerian Communications Commission (NCC).

Latest include the readiness of the Commission to review the Key Performance Indicators (KPIs) of operators to ensure telephony services quality improve.

KPIs are templates used by the regulator to calculate and determine the level of compliance on laid down regulations in the industry from time to time.

Earlier, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, had made it clear that the year of the Consumer will focus on two key areas viz improving the Quality of Service and Protecting and educating the Consumer.

He averred that NCC intends to increase the awareness level and equally the activation level of these two initiatives, adding that in its determination to ensure that the consumer experiences improved Quality of Service in the year and beyond, “the Commission is implementing measures to reduce Dropped Call Rate (DCR) to meet its benchmark of less than one per cent.

Continuing, he said NCC will closely monitor, track and review the Key Performance Indicators (KPIs) of operators by Network Integrity and Technical Standards Department”, adding “greater efforts would also be put in compliance, monitoring and enforcement of set standards.”

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