Two Nigerian airlines have stepped up their games to grow service delivery.
Whereas Med-View Airline has boosted its international routes network by acquiring new aircraft, adding that it took delivery of the B777-200ER, Dana Air has recruited and trained more Nigerian pilots in Johannesburg, South Africa, and Madrid, Spain.
Explaining the development in a separate interview, spokesperson of Med-View, Mr. Obuke Oyibotha said “The aircraft with registration no.CS-TFM arrived at the Murtala Muhammed International Airport at 11.48pm to the jubilation of airline personnel and airport workers. The modern generation aircraft will be positioned on Sunday to service the Lagos-London route”.
He said the aircraft was configured to sit a total of 326 passengers with 24 flat bed seat in the business class and 302 seats in economy.
According to him, “The aircraft is also installed with IFE on individual seat of both classes of the cabin. Since its debut on the Lagos-London route, on November 20, 2015, the airline operated with B767 and later B747, which is now being replaced with B777 aircraft,” he said.
On Dana Air, the group said the recruitment and training were part of efforts towards contributing to the growth and development of the aviation industry.
It added that it had also introduced a Special Services Unit, which consist of well-trained males and females to among other functions, attend to passengers with special needs, urgent complaints, update passengers on current promos at the airports in Lagos, Abuja, Port Harcourt, Uyo and Owerri.
The Accountable Manager of Dana Air, Mr. Obi Mbanuzuo, said the airline was committed to the growth and development of the aviation industry, revealing that “As of 2015, more than 500 Nigerian pilots were unemployed but with our recruitment and frequent training both locally and abroad since 2015, we have been able to reduce the number, by engaging these pilots and paying for their training in South Africa and Spain”.
“We will continue to encourage professionalism in the industry and support our Nigerian Pilots to ensure constant growth and development in the industry. We also introduced the Special Services Unit to further deepen customer service, offer multiple issue-solving options and provide seamless travel experience for our teeming guests.”
Besides, Dana Air is currently partnering Zowasel.com, an e-commerce platform, to provide its passengers deals and discounts when they would visit any of the partner hotels, spas, dental care outlets and restaurants.
In his submission, the Communications Manager of Dana Air, Kingsley Ezenwa, said the airline was reputed for its chain of value added services, some of which (he added) had made the airline the choice of the flying public.