Contrary to fears that owners of Samsung Galaxy Note7 in Nigeria are on their own while their likes abroad are getting new error-proof device, Samsung Electronics West Africa Limited (SEWA) in Lagos has announced its readiness to make the replacement program also available to Nigerian consumers who may own a Note7 regardless of where it was purchased.
Accordingly, SEWA has also announced the postponement of the launch of Samsung Galaxy Note7 in Nigeria. This is sequel to the postponement of sales of the device globally due to isolated battery cell problems.
Nigeria Business Hilights recalls that on September 2, 2016, Samsung had announced an official Galaxy Note7 replacement program due to a rare battery cell manufacturing error which had led to a few reported incidents.
In a statement, the company stated that “since customers’ safety is top priority, all Galaxy Note7 purchased are eligible for replacement regardless of the original place of purchase.” Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement program.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers. Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers.