Operators showing no commitment to improve service quality risk sanctions—Ojobo
The Nigerian Communications Commission (NCC) has given an indication that it is working on a template to rank telecoms services providers on the basis of their service quality, saying firms that are observed to be chronic poor services providers will be sanctioned accordingly.
Confirming the new policy to keep telecoms on their toes, the Commission’s Director, Public Affairs, Mr. Tony Ojobo, said the overall level of improvement still remained low and of great concern.
He observed that some operators have continued to violate the mandatory one per cent drop call limit set for them by the regulator, a trend that may earn them sanction as soon as possible.
Ojobo averred that NCC would soon unleash tougher sanctions on specific operators that have shown little or no commitment to enhancing their service quality.
Business Hilights recalls telecoms operators had at different times been accused of extortion of subscribers by way of incessant drop calls, poor quality of service, dead or salient calls and cross talk, data bundle roll over and call tariff plans and resulting in poor quality of service.
However, the companies in their momentary analysis of the reasons for poor quality of service always argue that the enlistment of telecoms equipments in the 41 items barred from accessing forex remains a frustrating factor in systems upgrade and quality of service delivery.
