It was rare moment at the home of nonagenarian and MTN customer, Pa Paul Ijeh in Igbuzor, Aniocha South Local Government Area, Delta State, during a courtesy visit by officials the company to appreciate one of its oldest customers.
In keeping with its benevolence to issues of brand loyalty as encapsulated in MTN’s customer service delivery system, the telecoms giant has celebrated Pa Paul Ijeh, 97, in Igbuzor, Aniocha South Local Government Area, Delta State for staying choosing the brand even at his age.
The gesture stemmed from Pa Ijeh’s compliance to MTN’s initiated regular KYC (Know Your Customer) exercise, at the Asaba Walk-in Centre on March 21, 2017.
Elated MTN’s Regional Customer Operations Manager (Asaba), Uchechukwu Okoroafor, said “We are happy to have customers who remain faithful and loyal to our brand. We consider ourselves privileged to serve special men and women like Pa Ijeh, who are a part of the generation that fought to establish this great nation.
He recalled that during the KYC checks, “Pa Ijeh sat patiently and pleasant, engaging animatedly as his records were reviewed and updated. His attitude and disposition struck a chord and we decided to do something extra to express our appreciation and to specially recognize and celebrate him.”
During the celebration visit lead by Okoroafor, MTN presented the elder statesman with several gifts on behalf of the company, including a phone, airtime, the new Lumos mobile electricity system with a year’s subscription and a special letter of recognition.
in instant response, excited Pa Ijeh made the first call to his son on his new phone and expressed delight over the installation of the Lumos Mobile Electricity solution, powered by MTN, and designed to deliver uninterrupted power supply to his house using solar energy.
Other officials on the courtesy visit were MTN’s Regional Sales Manager, Mr. Ifeanyi Otuya; Enterprise Business SME Sales Manager, Gloria Ozako; and Acting Senior Customer Relationship Partner, Asaba Service Walk-in Centre, Ms. Ifeyinwa Ilozor.
