Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria with the commissioning of its latest State-of-Art Call Centre in Abeokuta, Ogun State.
The deal is part of its efforts to train youths to better manage the customer experience of its clients’ (MTN) subscribers and to move towards bringing Off Shore Call Centre business to Nigeria.
iSON Group, head quartered in Lagos Nigeria, is the leading IT and ITeS organization in Africa with presence in 29 countries and 12,500+ employees and offers solutions to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments. iSON Group is an award winning organization, in the Bright Spot category of GPTW Nigeria 2016 and ASSOCHAM India – Africa “Champion in Biz” Award 2015.
Delivery specifications show that the new Call Centre, further provides dignified white collar employment opportunities for over 1000 indigenous youth who are also poised to benefit tremendously from the talent upskilling prospects, the company’s Skill Development facility offers. The new Centre, similar to the previous establishments, has been purpose-built to adhere to the iSON BPO’s global standards. It is the fourth Call Centre that the company has set up in Nigeria, including two in Ibadan and another in Ilorin, while more Centres are earmarked for other parts of Nigeria in the near future.
Built to specification, the ultra-modern call center will serve iSON’s growing clientele in Nigeria, whilst training new employees on global best practices for customer service-delivery. The call center is equipped with the latest technology to enable iSON to keep to their commitment of delivering superior call center services throughout the country.
Speaking on the launch, Group CEO of iSON Group, Pravin Kumar restated the Group’s commitment to constantly upskill the youth of Nigeria and provide improved Customer Experience. “Nigeria is a very important market for us at iSON, and this explains the level of our investment in the country and our commitment to the development of its ICT industry,” he said.
According to him, part of iSON’s core strategy for Nigeria and Africa is to invest in the development of local systems and the upskilling, growth and empowerment of local talent, and expressed the belief that the new call centre will help reduce the unemployment rate in the Ogun state and its environs.
“The commissioning of the new Centre means over 1,000 more jobs created for the youth and we are happy to be making such impact in the lives of the people in communities where we operate. We have always stood by our policy of bringing jobs and IP to people rather than the other way round and not to outsource local work out of Africa. We remain focused on doing our part to develop the economy and we will continue to invest in the development of local manpower,” he said.
With a reputation for its ability to deliver cost-effective outsourcing solutions to its clients across the ASEAN region, iSON BPO helps its clients improve their business performance by allowing them to streamline and improve their key business functions. Throughout the countries in which they operate, iSON focuses on employee training and capability development, which in turn enables them to better attend to their clients’ needs, as the iSON BPO staff are trained and developed to adhere to world-class standards.