Leading indigenous commercial bank, First City Monument Bank (FCMB) Limited has off exciting and rewarding initiatives to further enhance customer experience during this year’s international customer service week.
The programme started yesterday, and is expected to end on October 7
The theme of this year’s celebration is: ‘’Service Champions’’. It recognises that delivering excellent service is only possible with a team of dedicated professionals working together.
In a statement, FCMB said celebrating this year’s customer service week promises to be memorable going by the number of activities lined up. They include visit to customers by the management of the bank, the provision of gifts and edibles for walk-in customers during the period, a treasure hunt contest, special birthday celebration for kids account holders, free tickets to watch movies at the new FilmhouseiMax in Lekki, Lagos. E-mails and messages will also be sent to customers to appreciate them.
On the Customer Service Week, the Group Head, Continuous Improvement and Service Management of FCMB, Moronfolu Fasinro, said: ‘’Our involvement in this annual event is another way to re-emphasise the importance of our customers across all segments of our business. We always recognise their contributions to the success story of First City Monument Bank (FCMB) over the years. The event also provides us another good opportunity to engage and delight our customers. We are determined to be the bank that everyone wants to bank with, do business with, where opportunities are turned into realities’’.
He added that ‘’exceptional service delivery at all times remains a core aspect of FCMB. We are committed to attaining the highest levels of customer advocacy to further consolidate our position as a foremost brand and an inclusive lender’’.
Fasinro assured that the bank would continue to deploy its service culture effectively and appreciate the loyalty of customers by offering value-added offerings that would meet their individual and business needs as well as that of Nigeria in a sustainable manner.